Privacy Policy

We know that your privacy is important. Door&WindowHardware will not sell or disclose any of your personal information with unrelated third-parties. This Privacy Policy describes how your personal information is collected and used when you visit or make a purchase from Door&WindowHardware.com.

Personal Information Door&WindowHardware Collects

When you visit Door&WindowHardware.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse this website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to this website, and information about how you interact with it. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier to enable us to recognize your browser and provide features such as recommended products based on what you’ve previously viewed. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on this website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse this website.

Additionally, when you make a purchase or attempt to make a purchase through this website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When you place an order through this website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

When creating an account, subscribing to a newsletter or publishing a product review for this website, your name and email are collected, although this is voluntary. You may unsubscribe from receiving emails.

“Personal Information” in this Privacy Policy refers to Device Information and Order Information.

Using Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through this website. This includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to:

Communicate with you via email if necessary
Screen our orders for potential risk or fraud
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize this website. For example, by generating analytics about how our customers browse and interact with this website, and to assess the success of our marketing and advertising campaigns.

Emails for related products even if they have not subscribed.

Sharing Your Personal Information

We will not sell or disclose any of your personal information with unrelated third-parties. This does not include trusted third-parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use this website--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track Information

To provide a customized shopping experience, please note that we do not alter this website’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

This section provides additional details about the personal information we collect about certain consumers and the rights afforded to them under the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act or (CCPA).

If you would like to access, review, update, rectify, or delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), please contact us using the information below.

Additionally, if you are a European resident please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through this website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Minors

In line with the Children’s Online Privacy Protection Act (“COPPA”), we prohibit the conscious collection of identifiable personal information from and about a child under the age of 13.

Your Consent

By using this website, you consent to the collection and use of this information by Door&WindowHardware. If there is a change in our privacy policy, we will post the changes on this page so that you are always aware of how your information handled.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail or by mail using the details provided below:

Door&WindowHardware

410 Industrial Park Road

Mount Vernon, Kentucky 40456, United States

sales@dawh.net

REV. 9/2/20