Shipping Policy

We are delighted that you decided to purchase from our company. But for you to receive our products in the best way possible, please read this policy about our shipping guidelines.

 

Shipping options within the US Contiguous, Alaska, Hawaii, and US Possessions

 

International

For international orders, we require a minimum purchase of $100. For orders being shipped to Europe, we require a minimum purchase of $200. International shipping fees will also apply to your order. Please allow additional time for delivery, delivery times are estimated but not guaranteed.

 

Order Processing Time

Estimated delivery times reflect business days the order spends in actual transit from our location to the delivery address – order processing and handling is not included in this estimate.

Order processing and handling may vary and may be longer during peak holidays, immediately after a popular promotion, or if a custom order has been placed. If you have questions about the status of your order, please email us at sales@dawh.net.

Some of our products have longer processing times. Please check the “Order Help” tab on individual product pages for estimated processing times. Unless specified, orders ship complete. If you need an order expedited or products to ship separately, contact us. We'll do our best to accommodate your request (additional charges may apply).

 

Express delivery cut-off times

In stock items ordered by 2pm (EST) Monday-Friday will be shipped same day.

Items ordered after 2pm (EST) will ship the next non-holiday business day.

Items with lead times from the manufacturer will ship by 2pm (EST) Monday-Friday on the day they are received by us.

Items with lead times received by us from the manufacturer received after 2pm (EST) will ship the next non-holiday business day.

 

National Holidays

We cannot ship packages on the following US national holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day (USPS only)
  • President’s Day (USPS only)
  • Easter (FedEx only)
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day (USPS only)
  • Veteran’s Day (USPS only)
  • Thanksgiving Day
  • Christmas Eve (FedEx only)
  • Christmas Day

Rush orders placed during a national holiday, or during the weekend of a national holiday, will not be shipped until the following business day, unless otherwise specified on your order acknowledgement.

 

Additional Charges and Taxes Outside the Contiguous United States

Shipments outside the 48 contiguous United States may be subject to import charges and taxes which are the responsibility of the purchaser or recipient. Please check with your government regarding the fees and tax they charge.

 

Air Shipping Restriction

Products that contain batteries of any kind are prohibited from shipping via air.

 

Custom and Backorders

Estimated order processing times are provided when custom orders are quoted. Cancellations can be made within 24hrs of order placement as long as the order has not already been sent into production or shipped.  Once production has begun, the order cannot be cancelled. If you need to change or cancel a custom order, please contact us immediately and we will check on the status of the order to determine if it can be cancelled.

If an item is out of stock or experiences an extended processing time, we will notify you by email. You will have the option of keeping the item on order, canceling the item, or selecting another item. Typically, we will hold the entire order until it can ship complete.

“Production” in this Return Policy refers to items for a specific finish, color, fabrication, configuration, including special bill of materials packaging.

 

Sales Tax

Door&WindowHardware is required to collect taxes for the following states:

-California

-Kentucky

 

Shipping Charge Disclaimer

Shipping charges, duties, taxes, entry and terms are subject to change without notice.

 

Contact Us

For more information about our shipping policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail or by mail using the details provided below:

Door&WindowHardware

410 Industrial Park Road

Mount Vernon, Kentucky 40456, United States

sales@dawh.net

 

REV. 9/2/20